Welcome to the Chemspec Direct Experience

Customer  Service  &  Product  Advice:   0800 074 3700

Web  Orders  Advice:   0800 024 2442

 
- CLOSURE NOTICE!!  
 
- CHEMSPEC DIRECT CLOSED - 

 

With regret - due to circumstances beyond our control - we are obliged to announce:

 

CHEMSPEC DIRECT will PERMANENTLY CLOSE for business and orders

on 12:00 Friday, 31 March 2017

 

PLEASE NOTE: We will NOT unfortunately be available to give ANY advice and support from this time on.   (Save on existing orders..)

 

Our sincerest apologies to all our long-standing and loyal customers.

It has been our continual delight to know and serve you over the years.

 

 

 Please email with any outstanding queries.

 

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Pre-Inspection & Professional Pre-Testing - Some thoughts...

Pre-Inspection & Professional Pre-Testing:

Included here is a bullet point list of things that should be to the front of your mind when carrying out the initial audit..

 

Pre inspection - things to look out for....

          Fitting

          Existing Damage

          Fading/Colour Loss

          Pile Distortion.

          Chemical Residues

          Type of stain.

 

 Professional Industry Standard Pre-Testing Procedure - basic procdures and issues to bear in mind....

           Read MSDS and label information carefully.

          Use mixed according to manufacturers recommendations.

          Apply to cloth and then to carpet unless advised otherwise / inconspicuously.

          Apply to all colours in the textile, the dyes are not always the same.

          Allow to dry fully and inspect the area for colour loss, hand changes and appearance. (do at pre inspection if possible)

 

and finally... communicate well with the customer so that they understand - sometimes in writing if appropriate:

what you've done, (& what you were trying to do),

how successful you were & what the results were,

how what you found might affect the cleaning process & the procedures in doing it, & the eventual outcome,

and how it will affect them as customers and their expectations..

 

Remember to manage your customer's expectations, and tell them how it is.

It is they that might have the problem and they need to know.

If you don't communicate this to them adequately, then it might be you that eventually owns the problem!


It's always good having created realistic expectations in your customer's eyes, and for them to find, when you've completed the work, that you have been able to then go and actually exceed them.

 

Carrying out the above put you in a position of earning the trust and enthusiasm of your customer. They then respect you as a true professional, and when you finally ask if they are pleased with what you've done - you'll get the answers that you want to hear!


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