Payment
We accept Credit Card, Debit Card payments via DataCash. Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / JCB / Solo / Switch). The goods will not be delivered until the customer's funds that have been paid to Chemspec Direct have cleared in full.
Order Notes
Please note that all transactions will be carried out in Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Chemspec Direct, monitor prices on a daily basis.
We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Chemspec Direct , reserves the right to decline orders for bulk or high value purchases.
Delivery
Please always order in plenty of time, and allow up to 48 hours for "Next-Day Delivery". This is due to limitations and conditions placed on us on behalf of all the major courier companies within the UK that we use. In practise approximately 95-100% of all orders do achieve next day delivery but occasionally - in the event of fairly rare occurrences 1-4% of deliveries are not satisfactorily delivered within the Next-Day time scale. Unless there are special circumstances where typically couriers cannot gain access to a property or where an end customer requests say a delay in delivery, then delivery will normally be concluded on the second day. If these conditions are not acceptable to your circumstances at the time of order then please do not proceed with the order.
Your order will be sent to you as you have selected when you placed your order. This will be subject to availability of product within the UK. Back orders may occurr as necessary.
Delivery charges for items delivered to the majority of the UK Mainland, are charged at £10 plus vat (a little below cost price), for itmes up to a weight of 20kg. We reserve the right to charge a subsequent supplementary excess on this figure, in some situations, as soon as we have indication of courier costs charged to us, where they exceed the stantard expected rate. Typical exceptions to the standard £10 +vat charge, are likely to be incurred where weights of orders exceed the nominal standard 20kg limit, and also geographically, where delivery extremities from the main UK mainland occurr (as deemed by the the particular courier that has delivered the goods). (Typically delivery exceptions include Northern extremities of Scotland, Scottish Highlands and Islands, Republic of Ireland, and other islands off the UK Mainland).
Credit Card Security
At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.
Privacy Policy
We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals. Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.
Returns Policy & Guarantee
We guarantee your satisfaction. All of our products come with a no fuss guarantee.
In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.
Restocking - Cost of returning part-consignement - unwanted, unused, as new condition and unopened product or products to stock are subject to the above terms, and re-stocking of products are charged at between 20% and 25% administration / handling / re-stocking cost depending upon circumstances. Cost of return of goods to base or an alternative specified location is exclusively at customers own cost.
More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm
Contacting us
Birch House
Birch Lane Business Park
Birch Lane
Stonnall
Aldridge
WS9 0NF
Ph: 0800 024 24 42
email: support@chemspecdirect.co.uk
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Chemspec Direct , or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.
Web Site Terms of Use
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. Chemspec Direct, owns the copyright in all materials on this site.
Copyright
All contents and information on this site including without limitation text, graphic and images, is the property of Chemspec Direct or the property of their respective owners and is protected by United Kingdom copyright laws.
Tradmarks
All trademarks that appear on this site are the property of their respective owners
